Meet the team

We’re a small and close-knit group of dedicated professionals whose collective aim is to make technology work for you. When you choose to work with Netcom, you’ll get to know us very well!

Piers Richardson Netcom Solutions

Charlie Martin

Managing Director

Charlie founded Netcom Solutions in 2005, recognising that businesses and individuals had a need to simplify their telecoms and connectivity technologies. Combining his unparalleled expertise with a passion for problem solving, Charlie tackles every project with a genuine desire to achieve the very best for his clients. His uniquely personal approach has given the company a well-deserved reputation for expertise, excellent customer service and trust.

Piers Richardson Netcom Solutions

Piers Richardson

Account Manager – Mobile

Piers takes his commitment to excellence to the next level. He is our resident specialist expert on mobile and has been with Netcom Solutions since its inception. For Piers, the right solution isn’t just one that meets their needs at the outset, but one which he will personally monitor and adapt over time to be sure those needs are met, even as circumstances change. Since every customer is different, it’s often Piers’ work behind the scenes that makes the difference between a good service and an exceptional one.

Piers Richardson Netcom Solutions

Sue Cowley

Account Manager – Fixed Line and Broadband

Sue has been with Netcom Solutions for 10 years, and in the telecoms industry for nearly 20, so she’s perfectly placed to provide clients the best advice possible when it comes to their telephony and internet services. Aware of the huge importance of these services in people’s lives, Sue has made it her mission to forge strong relationships with suppliers so that she can support customers quickly, effectively and with genuine care and compassion.

Emma Tully Netcom Solutions

Emma Tully

Marketing Manager

Emma has over 14 years’ experience in technology marketing, on both client and agency side, so she has considerable sector knowledge and knows what it takes both to solve problems for clients and to deliver exceptional service. At Netcom Solutions she plays a crucial role helping us build a deep understanding of our customer and market needs, and keeping customers abreast of new developments and services.

James Hunt Netcom Solutions James Hunt

James Hunt

IT Manager

Our troubleshooter supreme, James is the man who makes sure clients’ systems and networks run smoothly, efficiently and without issue. From ensuring that all your devices and technologies connect and work seamlessly together, to delivering you the best possible broadband speeds, his 20+ years of experience diagnosing, isolating and resolving problems, makes James our first port of call to quickly and confidently make it all happen.


Here's what our customers are saying.

“We have worked with Netcom Solutions for over 6 years and they have offered a seamless phone system for our business. Nothing is ever too much trouble and they are able to respond to requests for updates or adjustments very swiftly which is invaluable to us”

Sarah Colenso


“Netcom have been a reliable service provider of both our mobile and landline phones. The team are friendly, approachable and responsive and I wouldn’t hesitate to recommend them”

Julia Williams

Silverstreet Capital

“Netcom have provided an excellent service for us since 2016. Over the years I’ve had hundreds of calls asking me to switch phone suppliers, but I have never been tempted as I know I already have the very best deal. Piers is always so quick to respond to any queries and offers advice on the most cost-efficient solutions. Would thoroughly recommend”

Lydia Richardson

Kite Human Capital

“I can highly recommend Netcom Solutions. We have worked closely with them for a number of years for all our Mobile phone requirements. We originally moved from another provider and the migration was very smooth and they were on hand for any issues that occurred.  Any requests we have are dealt with promptly and efficiently and Piers and Charlie are always available for any questions”

Debbie Marvell

Floor Cleaning Machines Ltd.

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