netcom solutions

You're in the best hands

For 18 years, we’ve been delivering on our promise as the reliable and trusted telecoms partner of choice for businesses and individuals in and around Surrey. And we’ve no plans to stop any time soon.

We’re dedicated to providing a highly personal and bespoke service to clients both business and at home, with a mission to make technology hassle-free, while delivering real value to our customers.

Imagine no more call centres, chat bots or security questions from multiple suppliers. Just one provider, one point of contact, and one reliable, trusted, trouble-free service.

How we work

Over the years, our process has distilled into four distinct and highly effective stages that ensure nothing is missed and that your project runs smoothly and effortlessly from start to finish.

#1

Discovery

The first and most important part of the entire process. Every client, business or individual, has a unique and specific set of needs, and this is the stage where we get to know your challenges, your goals, the environment and your priorities.

#2

Planning and recommendation

Only when we fully understand your needs and objectives do we start to plan and recommend the best solution to match them. We’ll take into account the complexity of your project, the appropriate partners for the job, the packages on offer and the all-important costs.

#3

Implementation

When a proposal is agreed we start the implementation and installation process, always working around you to cause the least disruption possible. Where we encounter an unexpected issue, we work to resolve it so the entire process runs smoothly from start to finish.

#4

Management & support

A great deal of important work is done behind the scenes both during and after the implementation process to ensure that what we have promised actually delivers. If it doesn’t, we fix it. But a long list of satisfied clients is testament to our expertise and ability to get it right. On completion, you’re assured of our ongoing support so that everything remains hassle-free.

Why choose Netcom?

We create customer inspired solutions. That means we build them around your specific needs, and only recommend solutions that bring value and deliver against your unique objectives.

Proud supporters of

Our Values

It's not just about experience and expertise. It's our attitude and values that set us apart.

We deliver a first class service

We make full use of our knowledge and expertise to deliver the best possible solution for our customers, from recommending the right technologies to managing suppliers, from helping you get the most from your tech to reducing costs. No problem is too big or too small and we’re always on hand to answer any questions and troubleshoot problems.

We have integrity

We always deliver what we say we’ll deliver. It’s that simple. We pride ourselves on being the reliable and trusted partner of choice to a wealth of businesses and individuals in the local area. We’ll only recommend the best solution for your needs and we’ll help you get the most from your technology to ensure it meets your expectations. And we won’t leave a property until everything is complete to the highest of standards.

We're meticulos

We’ll consult with you, your current service provider, engineers and other stakeholders on your behalf. We’ll research, consult and check every detail. And we’ll manage the entire process from initial site visit to final testing. Then we’ll continue to support and advise as much as we’re needed.

Excellence as standard

We work hard to discover your specific needs and develop the solutions we feel will meet – or even exceed them. Our commitment to excellence is why we keep our knowledge up to date, work with the best providers and why we go the extra mile for our customers.

We have a passion for problems

Call us strange, but we enjoy the tricky projects that require a bit of thought to arrive at a solution! We’ve helped clients avoid road closures for broadband installs, and we enjoy the unique challenges we get with each new site visit. Every property and set of requirement is different, and we’re pleased to say we’ve never been beaten yet.

For us its personal

Last but by no means least, we genuinely care about our clients and their challenges. It’s why we go into great detail (and sometimes great lengths) to discover the right solution. It’s why we’ll always respond to a customer issue as close to immediately as we humanly can. And if we can’t resolve a problem within hours, we’ll make sure you’re kept informed of our progress at every step. Sometimes the little things are the really big things.

Testimonials

Here's what our customers are saying.

  • “We have worked with Netcom Solutions for over 6 years and they have offered a seamless phone system for our business. Nothing is ever too much trouble and they are able to respond to requests for updates or adjustments very swiftly which is invaluable to us”

    Sarah Colenso

    Hawksman

  • “Netcom have been a reliable service provider of both our mobile and landline phones. The team are friendly, approachable and responsive and I wouldn’t hesitate to recommend them”“Netcom have been a reliable service provider of both our mobile and landline phones. The team are friendly, approachable and responsive and I wouldn’t hesitate to recommend them”

    Julia Williams

    Silverstreet Capital

  • “Netcom have provided an excellent service for us since 2016. Over the years I’ve had hundreds of calls asking me to switch phone suppliers, but I have never been tempted as I know I already have the very best deal. Piers is always so quick to respond to any queries and offers advice on the most cost-efficient solutions. Would thoroughly recommend”

    Lydia Richardson

    Kite Human Capital

  • “I can highly recommend Netcom Solutions. We have worked closely with them for a number of years for all our Mobile phone requirements. We originally moved from another provider and the migration was very smooth and they were on hand for any issues that occurred. Any requests we have are dealt with promptly and efficiently and Piers and Charlie are always available for any questions”

    Debbie Marvell

    Hawksman

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